![]() Salesforce is highly scalable, has more customisation options, and has a large number of third-party integrationsįreshsales offers a website chatbot on its Pro and Enterprise plansįreshsales offers more lead capture and lead communication features such as website live chat and website chatbot ![]() Salesforce, however, wins in customisation, scalability, and customer support.įreshsales' paid plans are affordable, and it has a free plan Our research investigates all these categories, and shows that Freshsales comes out on top again for features, lead capture ability, and lead communication. What features are offered on each platform? Can they integrate with your other existing applications? Will you need to switch to another CRM provider as your business changes in size and activity? ![]() It takes the lead when it comes to pricing, scoring 4.6/5 in this category versus Salesforce’s 1/5, with Freshsales' free plan presenting a great deal.īut cost isn’t the only thing we compare. Read more + Read less -įreshsales wins the battle in several of our research categories. Freshsales, on the other hand, offers more lead generation features, such as native VoIP and website live chat, and Salesforce doesn’t offer these on any of its plans. However, Salesforce receives a poor 1/5 for pricing because it’s rather expensive compared with other systems. Salesforce offers all of its data reporting features on every plan, including a chart builder and custom reports. Salesforce also scores a perfect 5/5 in our data and reporting category because its plans come with lots of data visualisation tools to help you understand and analyse data, trends, and problems. ![]() Salesforce bags the highest score of 4.7/5 in our scalability research category because its highly flexible integration options, including with VoIP and social media platforms, empower you to integrate the software with your existing business processes, enabling your business to scale more quickly. It scores a perfect 5/5 for customer support in our research because it offers 24/7 live phone support, chat, and email whenever you need to reach Salesforce for support. Salesforce is a powerful CRM hub of connected business solution apps, ensuring a smoother workflow so that your employees can concentrate on providing an exceptional customer experience. ![]()
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